General Questions
What services does your dental lab provide?
What materials do you use for dental prosthesis?
What is the turnaround time for cases?
What are your working hours?
How can I send a case to your lab?
Do you offer digital services?
Do you offer urgent services?
Yes, we offer expedited services for urgent cases. Please contact us in advance to discuss urgent options and additional fees.
How do I contact your lab for support or inquiries?
Billing and Payments
What payment methods do you accept?
We accept checks, and electronic bank transfers. For regular clients, we also offer invoicing with net payment terms.
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How do I access my invoices?
Invoices are sent via WhatsApp and email.
Are there any discounts for bulk orders?
Yes, we offer special deals for bulk orders and long-term partnerships. Please contact us to discuss your specific needs and eligibility for discounts.
Do you offer payment plans?
For larger cases or ongoing partnerships, we can discuss customized payment plans.
What is your billing cycle?
We operate on a monthly billing cycle, with invoices sent out at the end of each month. Payment is typically due within 30 days of the invoice date.
Case Submission
What is the best way to submit digital impressions?
We accept digital impressions from most major intraoral scanners, including iTero, 3Shape TRIOS, and Medit. You can upload your scans through Google Drive or File Transfer platforms. .
the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmark
How do I ensure my case submission is complete?
Please fill all the details in the order form. These include all relevant information, such as patient details, the teeth placement, colour specification, choice of material etc.We need the complete form to proceed with the case.
How do we send the physical impressions?
We supply specially designed order forms to capture the details of the case. These need to be handed over to the runner along with the impression.
Can I track the status of my case?
Yes, you can track the progress of your case. We have a dedicated helpline and a WhatsApp number through which we keep our clients informed.
Quality Assurance
Is this an ISO Certified Lab?
We are an ISO13485:2016 certified dental laboratory.
What is your quality control process?
We have a rigorous quality control process that includes multiple checkpoints throughout production. Every restoration is thoroughly inspected for accuracy, fit, and aesthetics before it is shipped.
Do you offer warranties on your dental prosthesis?
Yes, we offer warranties on our prosthesis. The terms of the warranty depend on the type of product. Please contact us for specific warranty details.
Do you have a separate Quality Assurance team?
We have a qualified doctor who leads the quality assurance team
What should I do if there is an issue with a case?
If you encounter any issues with a dental prosthesis, please contact us immediately. We offer remakes and adjustments as needed to ensure your satisfaction.
Digital Workflow
How do I get started with digital dentistry?
If you're new to digital workflows, we can guide you through the process. We offer support for digital scanning, design, and case submission. Contact us to learn more about integrating digital dentistry into your practice.
Can I preview the design before the final prosthesis is made?
Yes, we can provide digital previews and design approvals before fabricating the final prosthesis. This ensures that both you and your patient are satisfied with the design.
What file formats do you accept for digital submissions?
We accept common digital file formats such as STL, PLY, and OBJ. If you’re unsure, please contact us to confirm compatibility with your system.
Billing and Payments
What payment methods do you accept?
We accept checks, and electronic bank transfers. For regular clients, we also offer invoicing with net payment terms.
Do you offer payment plans?
For larger cases or ongoing partnerships, we can discuss customized payment plans.
How do I access my invoices?
Invoices are sent via WhatsApp and email.
What is your billing cycle?
We operate on a monthly billing cycle, with invoices sent out at the end of each month. Payment is typically due within 30 days of the invoice date.
Are there any discounts for bulk orders?
Yes, we offer special deals for bulk orders and long-term partnerships. Please contact us to discuss your specific needs and eligibility for discounts.
Case Submission
What is the best way to submit digital impressions?
We accept digital impressions from most major intraoral scanners, including iTero, 3Shape TRIOS, and Medit. You can upload your scans through Google Drive or File Transfer platforms. .
How do we send the physical impressions?
We supply specially designed order forms to capture the details of the case. These need to be handed over to the runner along with the impression.
How do I ensure my case submission is complete?
Please fill all the details in the order form. These include all relevant information, such as patient details, the teeth placement, colour specification, choice of material etc.We need the complete form to proceed with the case.
Can I track the status of my case?
Yes, you can track the progress of your case. We have a dedicated helpline and a WhatsApp number through which we keep our clients informed.
Quality Assurance
Is this an ISO Certified Lab?
We are an ISO13485:2016 certified dental laboratory.
What is your quality control process?
We have a rigorous quality control process that includes multiple checkpoints throughout production. Every restoration is thoroughly inspected for accuracy, fit, and aesthetics before it is shipped.
Do you have a separate Quality Assurance team?
We have a qualified doctor who leads the quality assurance team
What should I do if there is an issue with a case?
If you encounter any issues with a dental prosthesis, please contact us immediately. We offer remakes and adjustments as needed to ensure your satisfaction.
Do you offer warranties on your dental prosthesis?
Yes, we offer warranties on our prosthesis. The terms of the warranty depend on the type of product. Please contact us for specific warranty details.
Digital Workflow
How do I get started with digital dentistry?
If you're new to digital workflows, we can guide you through the process. We offer support for digital scanning, design, and case submission. Contact us to learn more about integrating digital dentistry into your practice.
What file formats do you accept for digital submissions?
We accept common digital file formats such as STL, PLY, and OBJ. If you’re unsure, please contact us to confirm compatibility with your system.
Can I preview the design before the final prosthesis is made?
Yes, we can provide digital previews and design approvals before fabricating the final prosthesis. This ensures that both you and your patient are satisfied with the design.